Tranglo: A People-Centric Philosophy Driving Global Financial Inclusion

Tranglo, a global cross-border payment startup from Malaysia, prioritizes a people-centric philosophy as the foundation of its business strategy.
Jacky Lee, Tranglo’s Group CEO, underscores the importance of serving people’s needs and building trustworthy partnerships.

Tranglo, originally a Malaysian cross-border payment startup, has rapidly expanded its global footprint by placing human connections and people at the heart of its business strategy. Jacky Lee, Tranglo’s Group CEO, encapsulates the company’s ethos with a strong commitment to a diverse workforce and the establishment of trustworthy partnerships.

“EVERYTHING WE DO IS UNDERPINNED BY THE SPIRIT OF SERVING PEOPLE’S NEEDS,”

remarks Lee. This unwavering belief in serving people’s needs led to Tranglo’s pivot toward cross-border payments, meeting the growing demand for affordable international remittances. Today, this approach has allowed Tranglo to serve millions of people in over 70 countries around the world.

Diversity is not just a buzzword at Tranglo; it is a driving force behind the company’s success. Since taking leadership in 2018, Jacky Lee has emphasized the power of a multicultural workforce.

“DIVERSITY SPARKS INNOVATION,” HE ASSERTS. “FRESH PERSPECTIVES FROM VARIED BACKGROUNDS LEAD TO GROUNDBREAKING SOLUTIONS.”

This commitment is evident in the fact that over 60% of leadership roles at Tranglo are held by women. McKinsey’s research supports Tranglo’s stance, showing that gender-diverse firms consistently outperform their counterparts. Furthermore, Tranglo’s inclusive work environment ensures that every voice is heard, fostering creativity and problem-solving.

In an era defined by digital technology, trust in technology is paramount. Tranglo stands out by combining trust and technology seamlessly.

“WHEN INDIVIDUALS ENTRUST US WITH THEIR MONEY, THEY EXPECT UTMOST SECURITY AND RELIABILITY,”

notes Lee. To meet these expectations, Tranglo has made significant investments in advanced cybersecurity measures. Their proprietary technology, continually improved since its inception in 2008, now boasts an impressive 99.982% uptime, ensuring the security and compliance of transactions.

Building Genuine Partnerships for Financial Inclusion

Tranglo’s collaborations extend beyond mere business metrics; they seek partners who share their vision of comprehensive financial access. From South Korean fintech SentBe to Singapore’s Singtel Dash, each partnership aims to extend financial services to underserved populations. Tranglo’s collaboration with Ripple, a leader in blockchain solutions, enables On-Demand Liquidity (ODL) services, unlocking substantial capital for SMEs.

The journey from Tranglo’s inception in 2008 to its current operations spanning over 70 nations reflects the company’s commitment to transforming the payment industry. As Jacky Lee emphasizes,

“WE HAVE THE MEANS TO REDEFINE CROSS-BORDER PAYMENTS, MAKING THEM MORE MEANINGFUL AND EFFICIENT.”